Runex8's Privacy Policy — Your information is safe with us

Runex8 is a licensed online gaming and betting platform that places the highest importance on user privacy. This Privacy Policy is fully aligned with Bangladesh and international data protection regulations.

This policy describes what data Runex8 collects, why it is collected, how it is used, and the steps we take to keep your information secure. Our support team is always ready to help with any questions about Runex8's Privacy Policy.

We believe your personal data belongs to you. We handle it with full transparency and accountability. Any information you provide while using the Runex8 platform is used solely to improve your experience and maintain platform security.

Runex8 collects your data through three main sources: the information you provide at registration, data collected automatically while you use the platform, and documents submitted for KYC verification.

Directly Provided Information:

• Full name, date of birth, and national ID number
• Email Address & Mobile Number
• Residential Address
• Payment account details (mobile banking number or bank account)
• Identity verification documents (national ID, passport, or driver's license)

Automatically Collected Information:

• IP Address & Device Information
• Browser Type and Operating System
• Platform activity logs (login times, game history)
• User behavior via cookies and similar tracking technologies
• Complete Transaction History

Runex8 uses collected data only for specific, legitimate purposes. We never use your information for unrelated activities. The key reasons for data use are outlined below.

Runex8 never sells your personal data or shares it with third parties for advertising purposes. However, in certain specific circumstances, limited information may be shared with trusted partners.

• Payment Processor: Information required to complete transactions is shared only with the payment processor.
• Technology Service Provider: Trusted service providers used for server hosting, security, and analytics operate under strict confidentiality agreements.
• Law Enforcement: Data may be shared with government authorities pursuant to a court order or legal obligation.
• Fraud Prevention Agency: Relevant information is shared with Anti-Money Laundering (AML) regulatory authorities as required.

Runex8 uses cookies and similar technologies on its website to enhance your browsing experience and ensure the platform functions correctly.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: Analytics collection to improve user experience on the platform.
• Marketing Cookies: To display relevant promotions — you can disable these.

Cookies can be controlled from browser settings. However, disabling essential cookies may limit platform functionality.

Runex8 employs industry-leading technical and organizational measures to protect your data. Our security is built in multiple layers, so that even if one layer is compromised, your information remains protected.

• All data transmission is secured with 256-bit SSL/TLS encryption.
• Data at rest is also encrypted with AES-256 encryption.
• 24/7 automated security monitoring and intrusion detection systems.
• Regular third-party security audits and penetration testing.
• Strict data access controls and privacy training for all staff.
• Two-factor authentication (2FA) is available on all accounts.

Runex8 does not retain your data beyond the period necessary. Retention periods vary depending on the type of information, in line with legal obligations and business requirements.

Under Runex8's Privacy Policy, you hold several important rights over your personal data. To exercise any of these rights, please contact the Runex8 support team.

• Right of Access: You can find out what information we hold about you.
• Right to Correction: You can request correction of incorrect or outdated information.
• Right to Deletion: You can request deletion of your information under certain circumstances.
• Right to Object to Processing: You can object to the use of information for specific purposes.
• Right to Data Portability: You can request your data in a machine-readable format.
• Right to Withdraw Consent: You can withdraw consent for marketing or optional processing at any time.

Rights requests are typically processed within 30 days. For complex requests, an additional 60 days may be required — you will be informed in advance if that is the case.

Runex8 does not serve anyone under the age of 18, nor does it collect their data. The protection of minors is given special priority in our Privacy Policy.

• Strict age verification procedures are followed during registration.
• If minor information is accidentally collected, it is deleted immediately.
• If parents have concerns, they can contact the support team to request an account investigation.

Runex8 reserves the right to update this Privacy Policy as needed. We will notify you of any significant changes via email or an in-platform notice before they take effect.

• The date of change will be published at the top of the page.
• For major changes, new consent will be obtained.
• Continued platform use after policy changes constitutes acceptance of the new terms.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to Runex8's Data Protection Team. We are committed to responding to all inquiries promptly.

• Email: [email protected] (general inquiries)
• Live Chat: Available 24/7 on the platform
• Response Time: Typically within 24–48 hours